Shipping Policy

IRONHAUL SHIPPING, FREIGHT, PICKUP AND INSTALLATION POLICY

Shipping Origin

All shipped online orders are fulfilled from Ironhaul's Langley, British Columbia location at 26730 56 Ave, Unit 102, Langley, BC V4W 3X5.

Customer-Paid Shipping and Freight

Product prices do not include shipping or freight unless expressly stated otherwise. Customers are responsible for all applicable shipping, freight, insurance, residential delivery, power-tailgate, appointment, limited-access, remote-area and other accessorial charges.

Available shipping options and charges will be displayed at checkout when automated rates are available. Oversized, multi-piece or specialized freight orders may require a separate freight quotation that must be accepted before payment or fulfillment. Ironhaul does not offer free shipping unless a specific written promotion expressly states otherwise.

Oversized Canopies and LTL Freight

Truck canopies and other oversized products normally require less-than-truckload (LTL) or specialized freight service. Freight rates depend on the packaged dimensions, weight, destination postal code, delivery location type and requested services. Residential delivery, power-tailgate service, delivery appointments, remote locations and other special requirements may increase the freight charge.

Delivery Availability and Timing

Carrier transit times are estimates and are not guaranteed. Processing time is separate from carrier transit time. Delivery may be unavailable to certain remote locations, P.O. boxes or addresses that cannot safely receive oversized freight. Terminal or depot pickup may be required.

Receiving and Freight Damage

Customers must inspect the packaging and product when delivery is made. Visible damage or shortages should be written on the carrier's delivery receipt before signing. Customers should take photographs and contact Ironhaul as soon as possible while retaining all packaging and shipping documents for review.

Customer Ordering Errors and Returns

Customers are responsible for confirming the correct product model, style, vehicle fitment, bed length and dimensions before ordering. If a customer selects the incorrect model, style, fitment or size, the customer is responsible for return shipping, freight and insurance costs. Original outbound shipping and freight charges are non-refundable, and an approved return is subject to a 25% restocking and re-shelving fee. Refer to the Ironhaul Return and Refund Policy for complete conditions.

Store Pickup and Installation

Pickup and professional installation may be available by appointment at selected Ironhaul locations. Availability, fitment and appointment times must be confirmed before travel.

Original shipping, freight, installation and handling charges are non-refundable except where Ironhaul supplied the wrong product or where otherwise required by applicable law.

For assistance, contact ironhaul.inc@gmail.com.