Return Policy

IRONHAUL RETURN AND REFUND POLICY

Unopened Returns Within 7 Days

Customers may request a return within seven calendar days after delivery or store pickup. To qualify, the product must remain unopened and unused in its original sealed packaging, be complete and undamaged, be in resalable condition, include proof of purchase, and receive return authorization from Ironhaul before it is returned.

For an approved unopened return that is not caused by a customer ordering error, Ironhaul will refund the product purchase price to the original payment method after inspection. Customers are responsible for return shipping, freight and insurance costs. Original outbound shipping, freight, installation and handling charges are non-refundable.

Incorrect Model, Style, Fitment or Size Selected by the Customer

Customers are responsible for confirming the correct product model, style, vehicle fitment, bed length and dimensions before placing an order.

If a customer orders the incorrect model, style, fitment or size, the return will be treated as a customer-ordering error, even if the product remains unopened and the return is requested within seven calendar days. The customer is responsible for all return shipping, freight and insurance costs. Original outbound shipping and freight charges are non-refundable. A 25% restocking and re-shelving fee will be deducted from the product purchase price, and the maximum refund is 75% of the product purchase price.

This fee does not apply if Ironhaul supplied the wrong product or the customer relied on a specific written fitment recommendation from Ironhaul that was confirmed to be incorrect.

Opened Products

Opened products do not qualify automatically for return. At Ironhaul's discretion, an opened product that remains unused, unassembled, uninstalled, complete and resalable may be accepted on a case-by-case basis. The maximum refund is 75% of the product purchase price. Return shipping, freight and insurance costs remain the customer's responsibility.

Assembled, Installed, Modified or Used Products

Products that have been assembled, installed, modified, drilled, painted, vehicle-mounted or used are not eligible for a change-of-mind return or refund. This restriction does not exclude remedies that may apply to a confirmed manufacturing defect, an incorrect product supplied by Ironhaul, an applicable manufacturer's warranty or rights that cannot legally be excluded.

Shipping Damage, Missing Items and Product Concerns

Customers must inspect the shipment, pallet, packaging and product immediately upon delivery. Any visible freight damage, missing items, incorrect products or other delivery concerns must be clearly noted on the carrier's delivery receipt, Proof of Delivery (POD) or Bill of Lading before the customer signs for the shipment. Do not sign that the shipment was received in good condition unless it has been inspected.

A complete damage or shortage report must be emailed to ironhaul.inc@gmail.com within 24 hours of delivery. Use the subject line: Shipping Claim – Order #[Order Number].

The email must include:

  • Customer's full name, telephone number and delivery address
  • Ironhaul order number and invoice number
  • A copy or clear photo of the purchase invoice
  • Product name, model, SKU and quantity affected
  • Carrier name and tracking, shipment or PRO number
  • Bill of Lading, delivery receipt and Proof of Delivery, if available
  • Delivery date and approximate delivery time
  • Clear photos of the complete pallet and packaging from all sides
  • Photos of the shipping labels and product identification labels
  • Close-up photos showing every damaged, scratched or missing area
  • A clear video showing the packaging, product and reported damage or concern
  • A brief written description of what happened and the requested resolution

Customers must retain the product, pallet, carton, protective materials and all original packaging until Ironhaul and the freight carrier have completed their review. Do not install, assemble, repair, modify, use, discard or return the product without written authorization from Ironhaul.

If severe visible damage or missing freight is discovered at delivery, note the issue on the carrier's paperwork and contact Ironhaul before accepting the shipment whenever reasonably possible. If the shipment is refused, obtain documentation showing the reason for refusal.

Failure to report the issue and provide the requested evidence within 24 hours may delay the investigation or prevent Ironhaul from filing a successful freight claim with the carrier. This reporting requirement does not limit any rights or remedies that cannot legally be excluded.

Minor cosmetic damage that does not affect safe operation may be resolved through replacement parts, repair, store credit, a reasonable price adjustment or another appropriate remedy after review. Confirmed functional defects, incorrect products and warranty claims will be assessed separately.

Non-Returnable Items

Deposits, gift cards, products cut to length, customized or specially ordered products, and clearance or final-sale merchandise are non-refundable and non-exchangeable, except where required by applicable law.

Return Authorization

Customers must contact Ironhaul and receive return authorization before returning any product. Unauthorized or collect-on-delivery returns may be refused. A receipt or other acceptable proof of purchase is required.

Approved refunds are issued to the original payment method after inspection. Please allow up to seven business days after approval for processing. This policy does not limit rights or remedies that cannot be excluded under applicable consumer-protection law.

For assistance, contact ironhaul.inc@gmail.com.